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SoulChoice Support

Email: support@soulchoice.app
Response time: within 24 hours, every day
Languages: Russian, English, Turkish

Write to us if something is not working, if you want to report a user, or if you have a question about your subscription. To help us answer faster, include the phone number your account is registered with and your device model.

Frequently asked questions

I am not receiving the sign-in code

Check that the number is entered as +7 XXX XXX XX XX and that your phone has signal. You can request a new code after 60 seconds; if the SMS does not arrive, choose sign-in by call — the last digits of the incoming number are your code. If that does not help either, write to us.

How do I cancel Premium

"Profile" → "Subscription" → "Cancel subscription". Access remains until the end of the paid period and no further charges are made. For billing questions, write to support@soulchoice.app.

My selfie verification failed

Take the selfie in daylight, without a hat, glasses or mask; your face must match your profile photos. Verification is done manually by a moderator, usually within a few hours.

How do I report a user

Open the user's profile and tap "Report", then choose a reason. Reports are reviewed within 24 hours. From the same screen you can block the user — they will no longer see your invitations and cannot message you. See our Community Guidelines for details.

How do I delete my account

"Profile" → "Settings" → "Delete account". This removes your profile, photos, invitations and conversations. Instructions are also on the account deletion page.

Which cities are supported

Currently Moscow and St. Petersburg. If your city is missing, you can request it right in the app when choosing a city — we open new cities based on the number of requests.